Sport, Trick and Freestyle Kite Flying Forum

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jaydub
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Tapatalk Login Issues

Sun Dec 20, 2020 6:25 pm

Hi Andy,

Tapatalk is asking me to login and when I do it tells me there is a Network error. Please try again later.

It's not the end of the world as it is fairly easy to keep track of what is going on here by the occasional browser visit.  However, if you have any bored Covid lockdown moments....

Thanks,
Jon 
 
Andy S
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Re: Tapatalk Login Issues

Tue Dec 22, 2020 11:44 am

I just updated the plugin. How is that?
I will have to re-install the app on my phone to test.
 
Andy S
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Re: Tapatalk Login Issues

Tue Dec 22, 2020 11:49 am

Looks ok from here now?


Sent from my iPhone using Tapatalk
 
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jaydub
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Re: Tapatalk Login Issues

Tue Dec 22, 2020 3:48 pm

Still getting 'Network error, please try again later (get_config)'.  Phone is a Huawei P20 if that makes any difference.

Have tried rebooting the phone, and removing the Tapatalk app and reinstalling it.  No joy, I'm afraid.

It's failing as I try and follow the forum
 
Andy S
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Re: Tapatalk Login Issues

Tue Dec 22, 2020 4:07 pm

Does it work on other forums in Tapatalk? I don't use it, but it all worked fine when I tested. All looks good from the Tapatalk admin console too... latest plug-in etc.

Is there a cache in the Tapatalk app you can clear?
 
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jaydub
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Re: Tapatalk Login Issues

Tue Dec 22, 2020 10:21 pm

I have reinstalled the app, cleared the cache, rebooted the phone.  I've even installed Tapatalk temporarily on my work phone (Nokia 4.2 Android).

I can follow Fractured Axel as long as I don't login to Tapatalk and get a slightly different error message ('Network error, please try again later (login)')

I have two other forums I frequent and they login perfectly OK, so this appears to be something specific to FA.  Is anyone else having issues?

It's not the end of the world, especially as I am not living out of hotels at the moment, so have ready access to a desktop machine.
 
Andy S
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Re: Tapatalk Login Issues

Wed Dec 23, 2020 8:32 am

Does it work on the same phone on a browser?
 
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jaydub
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Re: Tapatalk Login Issues

Wed Dec 23, 2020 11:55 am

It does, Andy.

I've tried using Tapatalk with the phone on wifi only and connected to the mobile network only.  No joy either way.  Even thought of registering a second account, but I would have to register another email addres for that so gave up on that one.
 
Andy S
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Re: Tapatalk Login Issues

Wed Dec 23, 2020 12:55 pm

I've enabled some sort of logging within T-talk.. give it a couple more goes and we'll see what gets logged.
 
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jaydub
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Re: Tapatalk Login Issues

Wed Dec 23, 2020 11:19 pm

Hi Andy,

I tried at ~4pm this afternoon across the mobile data network and twice this evening at ~23:15, once as jaydub and once using my email address.   Still getting the network error (login) as above.
 
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misterbleepy
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Re: Tapatalk Login Issues

Thu Dec 24, 2020 11:34 am

No problems acessing FA with Tapatalk here - iOS rather than Android, so that's one difference.


Sent from my iPhone using Tapatalk
Keith B
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Andy S
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Re: Tapatalk Login Issues

Thu Dec 24, 2020 11:52 am

Nothing in basic logging. I have found and enabled debug. I'll let you try again and check later.
 
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jaydub
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Re: Tapatalk Login Issues

Thu Dec 24, 2020 5:56 pm

Hi Andy,

Four more attempts between 17:45 and 17:50.  Firun handle and email address from both my android phones.

Keith,

Good to know it is working on IOS


Happy Christmas to all my fellow kite fliers.  Let's hope for better flying conditions in 2021.
 
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jaydub
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Re: Tapatalk Login Issues

Mon Jan 04, 2021 4:12 pm

Did you see anything in the debug, Andy?
 
Andy S
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Re: Tapatalk Login Issues

Tue Jan 05, 2021 8:17 am

There's been absolutely nothing in the debug error log since I enabled it. Plenty of standard logging, but no errors being shown at our end. I will see if their support forum offers a check-up service.